To recognize a device, launch Mobix and ensure you are on the Home screen, verify the device is not PIN locked and has passed the setup screens. Now, using a standard OEM or Mobix provided cable, connect the device to the cable and then the cable to one of the PC USB ports. It is recommended to connect devices to the back of the computer, although Mobix will recognize devices connected to any USB port. If you are using a USB hub, make sure it is connected to an external power source.
Once the device is connected, Mobix will automatically recognize the device; a popup will appear giving you instructions if there are any actions you need to take to prepare the device.
Common on-device operations:
Trust the connection:
iOS, approve on the device.
Android, check the “Always allow connection to this computer” and select “OK”.
Android devices require the USB debugging option to be enabled in order to communicate with Mobix. On screen instructions will guide you to enable this setting. It usually requires that you go to the settings menu, select "about device", press “build number” 7 times to enable the "developer options" in the settings menu, and then locate and enable “USB debugging”. Don’t worry about turning it back off at the end – Mobix will do it for you when you are done.
Once the device is recognized, you can select and begin your desired operation.
When performing a Transfer, simply connect the second device to another USB port.
You can change the Source and Target device by clicking the “Switch Sides” button. Remember that by default, the first device plugged in is the Target and the second device is the Source.
I'm using the mce USB hub – where do I plug in the devices?
If you are using the mce USB hub, ensure it is plugged in to a working AC adapter (verify that the hub light turns on) and to the USB port in the back of the computer. Once the connection box is plugged in and working, connect the devices to the “Source” and “Target” ports as written on the box.
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